Vice President, Professional Services
Montréal
Overview
Our client is seeking an experienced and client-focused Vice President of Professional Services to lead customer engagement initiatives and oversee the delivery of high-impact professional services. This executive leadership role is heavily centered around relationship management, strategic consulting, and customer success, with a strong emphasis on executive-level client interaction.
The ideal candidate is a strategic leader with a proven track record of building trusted client relationships, leading high-performing teams, and delivering measurable business value through professional services engagements. This individual will serve as a key advisor to clients while driving operational excellence, team development, and long-term customer success.
Key Responsibilities
Client Relationship Management
• Serve as the primary executive point of contact for strategic client relationships
• Build and maintain strong partnerships with senior stakeholders and decision-makers
• Develop a deep understanding of client objectives, challenges, and business priorities
• Proactively identify opportunities to enhance client outcomes and deliver additional value
• Lead executive business reviews and strategic discussions to strengthen long-term partnerships
• Ensure high levels of client satisfaction, retention, and engagement
Customer Success & Strategic Consulting
• Champion a customer-first mindset across the organization
• Partner with clients to develop strategic solutions aligned with their evolving business needs
• Provide guidance, insights, and thought leadership to support customer growth and success
• Collaborate with internal teams to identify account expansion and service enhancement opportunities
• Define and monitor customer success metrics, KPIs, and service performance indicators
Leadership & Team Development
• Lead and mentor a high-performing professional services team
• Foster a collaborative, accountable, and customer-focused culture
• Support employee growth through coaching, training, and professional development initiatives
• Drive continuous improvement and innovation within the services organization
Service Delivery & Operational Excellence
• Oversee the successful execution of client engagements and service implementations
• Ensure projects are delivered on time, within scope, and aligned with quality expectations
• Establish and improve delivery methodologies, tools, and operational best practices
• Manage budgets, resource planning, and operational performance to support scalability and profitability
• Continuously evaluate and optimize processes to improve responsiveness and service quality
Qualifications
Required Experience
• 10+ years of experience leading professional services, consulting, customer success, or client engagement teams
• Proven experience managing enterprise-level client relationships and strategic accounts
• Strong background in service delivery, business consulting, and customer-facing leadership roles
• Experience leading cross-functional teams in fast-paced and evolving environments
• Demonstrated success driving customer satisfaction, retention, and long-term growth
Leadership & Business Skills
• Strong executive presence with exceptional communication and interpersonal skills
• Ability to influence and engage stakeholders at all organizational levels
• Excellent strategic thinking, problem-solving, and decision-making capabilities
• Strong operational and financial management experience
• Ability to balance client expectations with business objectives and operational priorities
Education
• Bachelor’s degree in Business, Technology, Engineering, or a related field
• Master’s degree or MBA is considered an asset
Additional Requirements
• Willingness to travel as needed for client and business engagements
• Bilingual communication skills are considered an asset
• Experience working within technology-driven or service-oriented organizations is preferred
What We’re Looking For
• A relationship-driven leader who thrives in client-facing environments
• A strategic thinker with a strong customer success mindset
• A collaborative executive who can inspire teams and build lasting partnerships
• A results-oriented professional focused on delivering measurable business value